How Can We Help You?

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Once an order is placed, we may not be able to make changes, especially if it has already started processing. If you need help, please contact us as soon as possible at kissakidswear@gmail.com with your order number.

If your order has not been processed or shipped yet, we’ll do our best to cancel it. Once an order has shipped, it cannot be canceled and will need to be handled through our return process.

Once an order has been placed, we may not be able to add more items to it. The easiest way is to place a new order for the additional pieces you’d like.

Please email us immediately at kissakidswear@gmail.com with your order number and the correct address. If the order has not yet shipped, we’ll do our best to update it. Once shipped, address changes may not be possible.

Kissa currently ships to available regions shown at checkout. Shipping options, timelines, and charges will be displayed before you complete your purchase.

Delivery timelines depend on your location and selected shipping method. Once your order ships, you’ll receive tracking details so you can follow its journey to your doorstep.

Sometimes shipping delays happen due to carrier issues, weather, high order volume, or events outside our control. If your order seems delayed, please check your tracking link first or contact us at kissakidswear@gmail.com.

Free shipping, if available, will be shown at checkout or announced during active promotions. Please check the offer details before placing your order.

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Returned items must be unworn, unwashed, unused, with original tags attached, and in original packaging. Items with stains, odors, pet hair, makeup marks, deodorant marks, signs of washing, alterations, or damage caused after delivery may not be accepted.

To start a return, please contact us at kissakidswear@gmail.com with your order number and reason for return. If your return is accepted, we’ll share instructions on how and where to send your package.

Sale, clearance, and final sale items are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

No. Gift cards are non-refundable.

Once we receive and inspect your return, we’ll let you know whether the refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may take additional time to process and post the refund.

Original shipping charges are generally non-refundable unless the return is due to our error, a defective item, or a damaged item.

The fastest way to get the size, color, or style you want is to return the original item and place a new order once the return is accepted.

Please contact us at kissakidswear@gmail.com to begin a return. You can then place a new order for the correct size, subject to availability.

Please inspect your order as soon as it arrives. If an item is damaged, defective, or incorrect, contact us immediately at kissakidswear@gmail.com with your order number, a short description of the issue, and clear photos of the item and packaging.

For returns due to damage, defects, or an incorrect item, we will provide a prepaid return shipping label once the issue is reviewed and approved.

Please refer to the size guide on each product page before ordering. Children grow at their own rhythm, so we recommend checking measurements instead of choosing by age alone.

If your child is between sizes, we usually recommend sizing up for longer wear and easier movement, especially for everyday pieces.

Kissa pieces are designed for comfort, movement, and a refined everyday fit. Fit may vary slightly by style, silhouette, and fabric, so we recommend reviewing the size guide before purchase.